Delivery and Returns
Effective August 20, 2026. Last updated August 20, 2026.
This page covers delivery and returns for anything supplied directly by Loren Weisman Brand Communications and Optics Strategies. The full commercial terms, including pricing, payment, and cancellations, are on the Conditions of Supply page. Where a signed services agreement covers an engagement, that agreement controls.
Books and most published works are sold by their publishers and retailers, and their delivery and returns are handled by those sellers under their own terms.
1. Sessions and Services
- Consultations, strategy sessions, reviews, and meetings, held by video call, by phone, or in person, are confirmed when they are scheduled.
- Access details or location information are sent by email within one business day of booking.
- Written deliverables are sent on the schedule set in the agreement for that engagement.
2. Physical Items
- Physical items ship within three to five business days of order confirmation.
- Shipping is by USPS or FedEx unless something else is agreed.
- Tracking is sent by email when the item is dispatched.
- Carrier delivery dates are estimates rather than guarantees.
- Where a carrier delay or another disruption affects your shipment, you will be told.
3. Returns You Can Make
Damaged or defective on arrival. Report within seven days of delivery, by email, with the order details and photographs of the damage. Where the claim is approved, return shipping is covered and a replacement or a refund is arranged.
Wrong item received. Report within seven days of delivery. The correct item is sent and the original shipping is refunded.
4. What Cannot Be Returned
- Digital downloads, once access has been delivered.
- Drives or media that have been opened or used.
- Personalized or custom produced materials.
- Consultations and sessions that have already taken place.
Where a refund is required by law, that requirement is honored regardless of the above.
5. How a Return Works
- Email speaking@lorenweisman.com within seven days of delivery with your order details and, for damage claims, photographs.
- You get a response with whether the return is approved and what happens next.
- For approved returns, a prepaid return label is provided.
- Package the item securely so it is not damaged on the way back.
- Once the item arrives, the replacement is sent or the refund is issued to the original payment method.
6. Questions Before You Order
If you are unsure whether something can be returned, ask before you order rather than after. Email speaking@lorenweisman.com and you will get a direct answer.
7. Changes
This page may be updated. The date at the top shows when the most recent change was made. The version posted at the time of your order applies to that order.
Governing Law
This policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You and we agree to the sole jurisdiction of the state courts located in Orange County, Florida, and the United States District Court for the Middle District of Florida, Orlando Division, for any dispute arising out of or relating to this policy, except where applicable law gives a consumer the right to bring a claim in their place of residence.
Contact
Loren Weisman
Loren Weisman Brand Communications and Optics Strategies
Orlando, Florida, United States of America
Email: speaking@lorenweisman.com
Contact page: lorenweisman.com/contacting-me
Related Pages
- Terms and Conditions
- Privacy Policy
- Cookies Policy
- Opt Out Preferences
- Acceptable Use Policy
- Copyright Notice
- Intellectual Property Policy
- Disclaimer
- Limitation of Liability
- Conditions of Supply
- Delivery and Returns
- AI Usage Statement
- Accessibility Statement
© 2011 to 2026 Loren Weisman. All rights reserved. Delivery and returns questions: speaking@lorenweisman.com. Last updated August 20, 2026.