Delivery and Returns Policy for LorenWeisman.com / Loren Weisman Brand Communications and Optics Strategies:
Updated: March 12, 2025.
Delivery Policy
Virtual Services:
All consultations, strategy sessions, and meetings (via Zoom, phone, or in-person) are confirmed upon scheduling. Access details or location information will be provided via email within 24 hours of booking.
All consultations, strategy sessions, and meetings (via Zoom, phone, or in-person) are confirmed upon scheduling. Access details or location information will be provided via email within 24 hours of booking.
Physical Items:
Documentation, hard drives, branding materials, and promotional merchandise are shipped via USPS or FedEx within 3–5 business days of order confirmation. Tracking information will be emailed upon dispatch.
Documentation, hard drives, branding materials, and promotional merchandise are shipped via USPS or FedEx within 3–5 business days of order confirmation. Tracking information will be emailed upon dispatch.
Delivery Timelines:
While I strive for prompt delivery, delays due to carrier issues or unforeseen circumstances may occur. Customers will be notified of significant delays.
While I strive for prompt delivery, delays due to carrier issues or unforeseen circumstances may occur. Customers will be notified of significant delays.
Returns Policy
All purchases are final. Exceptions apply only in the following cases:
1. Damaged or Defective Items
Physical items (e.g., hard drives, promotional merchandise) may be returned if damaged during transit or defective upon arrival.
Report issues within 7 days of delivery by emailing enzolor777@gmail.com with order details and photos of the damage.
Return shipping costs for approved claims will be covered by Loren Weisman Brand Communications and Optics Strategies.
2. Incorrect Items Shipped
If you receive an item different from what was ordered, contact me within 7 days to arrange a replacement. Original shipping fees will be refunded.
Non-Returnable Items
Digital downloads, opened/used hard drives, personalized branding materials, and virtual services (e.g., completed consultations) are non-refundable.
Shipping Instructions for Approved Returns
A prepaid return label will be provided for eligible returns.
Items must be securely packaged to avoid further damage.
Legal Compliance
This policy adheres to Utah state laws and U.S. consumer protection guidelines.
Contact
For inquiries,
email enzolor777@gmail.com
or call
(689) 208-9233 (M–F, 9 AM–5 PM MT).
email enzolor777@gmail.com
or call
(689) 208-9233 (M–F, 9 AM–5 PM MT).
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